Healthy Workstations (HWS) Ltd has set up this policy to assist with bookings for Assessments, Training Courses and Workshops
We appreciate that occasions arise which necessitate clients/companies to cancel their course or assessment appointment due to unforeseen circumstances and we therefore try to be flexible in our approach to each individual case.
However, changes – especially last-minute ones – have an effect on our costs and resources, i.e. diary planning, travel, rooms, Tutors/Assessors, catering etc. and we must try to ensure that all parties are not disadvantaged. The final decision rests with Healthy Workstations.
Our diary is fully booked with appointments and most of our clients will be experiencing some sort of pain or discomfort and we therefore wish to see people at the earliest opportunity. We would respectfully request your assistance to help us deliver our services effectively and efficiently by taking note of the following guidelines:
Once an assessment appointment has been made you will receive a confirmation email. This provides you with contact information for our office. If, for any reason, you are unable to keep the booked appointment we would request that you please contact the office – by phone or email – at the earliest opportunity so that we can divert our Assessor and hopefully, offer that appointment time to another client. It may also be helpful if you advise colleagues or line managers of the appointment in case you are delayed (due to meetings or travel etc) or on sick leave so that they can provide the latest information or make new arrangements.
We would also respectfully ask that you make yourself available for the appointment and do not keep our team waiting, as this may reduce the time we can spend with you or make us late for our next client. The appointment takes around 20-45 minutes and includes a private conversation to discuss any health-related background and time at the workstation to troubleshoot and consider adaptions.
Fees – Confirmed Appointments - if we receive less than 8 hours-notice of cancellation, or if our Assessor arrives for the meeting and you are unavailable, we reserve the right to charge for the visit at our agreed rate.
Public Courses and Workshop events (Open Course Bookings)
Clients cancelling a course, changing to another course date or switching courses, delivered by HWS must do so at least 10 working days in advance; after this date a 50% cancellation fee may be applicable. If Cancellation notice is received less than 5 working days prior to the course date, HWS reserves the right to invoice 100% of the delegate fee.
Customers wishing to substitute a registered delegate from the same company need to first contact the HWS event organiser so that the certification and course material can be updated, and any specific needs catered for. A minimum of 24 hours notice is requested.
For training that is delivered on a client’s premises, we understand that dates may need to be rearranged to meet business demands and we will do all we can to accommodate your new date requests. Your earliest advice of any changes would be most appreciated so that we can re-allocate our Tutor's diary for other appointments.
For Cancellation without re-booking an alternative date the following fees may apply:
• Notice received 10 working days prior to the onsite training date – no fee.
• Notice received less than 10 working days but more than 5 working days prior to the training date - 50% of the training fee.
• Notice of less than 5 working days prior to the training date - 100% of the training fee.
Cancellations or changes to venue/date/time by HWS
Due to unforeseen circumstances, HWS may, on occasion, need to make changes to booked courses. We will do our utmost to minimise the impact on clients and offer alternative arrangements wherever possible. When rescheduling, we will do our best to accommodate client requirements and requests. Any refunds will be discussed on a case-by-case basis.
Form: S-policy ver01.1/0918
I just want to say a massive thank you to you all, for the excellent customer service I have received from yourself, and your colleagues who came to my home. Both gentlemen, were very helpful, and made sure that I was happy with everything before leaving. You all do an excellent job! Many thanks