Exchange or Return an Item?
We are very happy to refund or exchange items you are not entirely happy with and we will gladly pay postage on any defective item.
Item Damaged in Transit:
IMPORTANT: It is vital that you notify us at the earliest opportunity if your goods arrive damaged, or in an unsatisfactory condition. When signing for the package please record any outward signs of distress – such as box damaged, contents unchecked - and notify us within one business day of receiving the delivery. Any photos that you are able to send are always helpful too.
Your assistance in this regard would be very much appreciated and allows us to monitor the performance of our courier partners. It also means that we are able to resolve the problems with your delivery at the earliest opportunity.
Item not suitable:
In the unlikely event that you are not satisfied with a purchased item and wish to exchange it, simply call our Customer Service Team (quoting your original order ref) We will provide you with an authorisation code so that we can track your refund or exchange. In these cases we would ask that all items must be returned within 10 working days of purchase with the original packaging intact and in a re-saleable condition. Please note that you will be responsible for the cost of return postage and insurance and for ensuring that it reaches us safely. No responsibility is taken for lost items.
Please do take care not to deface the outer packing as this may render the item un-saleable. We retain the right to decline any item that does not meet these guidelines.
Please do not forget to include your details, reason for return and our authorisation code.
Furniture and personalised (bespoke) items
We are sadly unable to offer a returns policy on any chairs, seating, or desks, as these items are special orders and usually include optional features which personalise the product. However, if the furniture was purchased following a HWS assessment, and our recommendation, we will happily evaluate your concerns and work with you to reach a satisfactory outcome. If you feel the product is not meeting your requirements you need to notify our Customer Service Team within 10 working days so we can discuss the next steps, which may initially be an extension to the Sale/return period - or advice on the features – so that you can be sure it’s right for you. Ultimately, your comfort is important to us!
|All returns should be sent to:||Customer Services Dept.|
|Healthy Workstations Ltd|
|62-64 Commercial Street|
|Ystalyfera, Swansea SA9 2HS
Thanks to you all at HWS for your reliability and consistently professional service throughout the year. The team is always so friendly and efficient and I know the students that I refer to HWS will be in safe hands. :)