Cancellation Policy

Healthy Workstations (HWS) Ltd has set up this policy to assist with bookings for Assessments, Training Courses, Workshops, and Installations. 

We appreciate that occasions arise which necessitate clients/companies to cancel their course or assessment appointment due to unforeseen circumstances and we therefore try to be flexible in our approach to each individual case.  

However, changes – especially last-minute ones – have an effect on our costs and resources, i.e. diary planning, travel, rooms, Tutors/Assessors, catering etc. and we must try to ensure that all parties are not disadvantaged. The final decision rests with Healthy Workstations. 

Assessment Appointments 

Our diary is fully booked with appointments and most of our clients will be experiencing some sort of pain or discomfort, and we therefore wish to see people at the earliest opportunity. We would respectfully request your assistance to help us deliver our services effectively and efficiently by taking note of the following guidelines: 

Once an assessment appointment has been made you will receive a confirmation email. This provides you with contact information for our office. If, for any reason, you are unable to keep the booked appointment we would request that you please contact the office – by phone or email – at the earliest opportunity so that we can divert our Assessor and hopefully, offer that appointment time to another client. It may also be helpful if you advise colleagues or line managers of the appointment in case you are delayed (due to meetings or travel etc) or on sick leave so that they can provide the latest information or make new arrangements. 

We would also respectfully ask that you make yourself available for the appointment and do not keep our team waiting, as this may reduce the time, we can spend with you or make us late for our next client. The appointment takes around 20-45 minutes and includes a private conversation to discuss any health-related background and time at the workstation to troubleshoot and consider adaptions. 

Fees  

Appointments within a 60-mile radius: if we receive less than 8 hours-notice of cancellation 100% charge.

If our Assessor arrives for the meeting and you are unavailable, we reserve the right to 100% charge for the visit at our agreed rate.  

Installations, Services and Repairs

For confirmed installations and repairs, should you need to rearrange, please respond to your confirmation email (install@healthyworkstations.com) noting your Sales Order number, or telephone 01639 844 500 at the earliest opportunity to avoid charges and to secure your preferred appointment date.  

Failed Delivery 

The following options are available, some of which may incur additional fees:

Our installation team arrive on site but our unable to complete the installation/repair:

• Installation – the equipment may be left on site. We can arrange a return to complete the installation for an additional set-up fee. (User guides are available from Customer Support) 
• Service/Repair – You may be invoiced for the call-out fee and charged for a return visit. 
• Less than 48 hours’ notice: The above options may be applicable. 

Public Courses and Workshop events (Open Course Bookings)
 

• Clients cancelling a course, changing to another course date, or switching courses, delivered by HWS must do so at least 10 working days in advance; after this date, a 50% cancellation fee.  
• If Cancellation notice is received less than 5 working days prior to the course date, HWS reserves the right to invoice 100% of the delegate fee. 

Customers wishing to substitute a registered delegate from the same company needs to first contact HWS event organiser so that the certification and course material can be updated, and any specific needs catered for. A minimum of 24 hours’ notice is requested. 

Customised Training

For training that is delivered on a client’s premises, we understand that dates may need to be rearranged to meet business demands and we will do all we can to accommodate your new date requests. Your earliest advice of any changes would be most appreciated so that we can re-allocate our Tutors diary for other appointments.  

For Cancellation without re-booking an alternative date the following fees may apply:  

Notice of less than 5 working days prior to the training date - 100% of the training fee. 

Notice received less than 10 working days but more than 5 working days prior to the training date - 50% of the training fee.  

Notice received 10 working days prior to the onsite training date – no fee.  

Cancellations or changes to venue/date/time by HWS 

Due to unforeseen circumstances HWS may, on occasion need to make changes to booked courses. We will do our utmost to minimise the impact on clients and offer alternative arrangements wherever possible. When rescheduling we will do our best to accommodate client requirements and requests. Any refunds will be discussed on a case-by-case basis.